Why Small Web Hosting Companies Offer the Most Value


By: Drew Germyn

Categories: Guides

Choosing a hosting company for your website is a big deal. If you select a provider with less-than-ideal service or uptime, you might lose customers as a result.

For that reason, you might be tempted to stick with a big company, thinking that they’re less likely to have issues than a small web hosting company. You want first-class hosting, and you might think your best choice of getting it is to play it safe.

At Localnode, we provide superior hardware and superior software on a superior network. Here are some of the areas where we offer more value than our competitors.

Prices Designed for Small Businesses

Big hosting companies don’t need to offer a lot of value in return for what you pay because they have enough volume to ensure that they’ll be profitable. By contrast, we have a pricing structure that’s more affordable and designed with small businesses in mind.

We recognise that even a small pricing change can have a significant impact on our clients. We work with and for them to ensure that they can afford first-class hosting with us.

Smart Allocation of Resources

Another way that Localnode differs from big hosting companies is that we’re not trying to fit as many sites as possible on a single server. We recognise that doing so affects your load times and website efficiency and that’s not good for your business.

Instead, our goal is to provide you with the highest possible standard of service to make your website a success. We focus on quality instead of quantity. The result is first-class hosting that ensures that you’ll have the uptime, security, and reliability you need to be a success.

Responsive Customer Service

If you’ve ever waited on hold to talk with a customer service agent for a big company, you know how frustrating and time-consuming it can be. They might offer 24-hour customer service, but that doesn’t mean that getting the help you need will be either quick or convenient.

By contrast, small web hosting companies offer customer service that’s personalised and responsive. Unlike at a big hosting company, it’s unlikely that you’ll end up talking to a different representative each time you call. You may get to know your reps by name!

Likewise, employees at small web hosting companies are more likely to have the authority to help you than reps at a large company. They may have permission to offer specific solutions to make your life easier, whereas reps at big companies tend to have authority that’s extremely limited.

Customer service reps at small hosting companies like Localnode are more likely to be happy in their jobs – and to stay in their careers – than reps at big companies. That means more continuity and better service for you.

Service Equity

When you host your website with a big company, the chances are good that they’ll retain their best service for their largest, most profitable clients. That means you may not get the same level of service even when you don’t end up on hold for hours at a time.
Small web hosting companies value their clients. We strive to bring the same high level of service to our first-class hosting clients regardless of their size. You’ll never need to worry that you’re not getting the help you need and deserve.

We won’t overlook your needs in favour of other clients, and we also won’t expect you to fade into the background when a bigger client comes along. We treat all of our clients equally because we value each one.

Client Loyalty

At Localnode, we care about our clients. We don’t see them as being interchangeable with one another, and we certainly never take them for granted. It’s hard to say the same of large web hosting companies, who sometimes treat their clients as commodities instead of as family members.

One of the most significant benefits of choosing a small web hosting company for your first-class hosting is that you won’t be just a number. We want your website to be available as close to 100% of the time as possible.

We also want you to know that your success matters to us. We know that your website is one of your most effective tools for doing what you do. As your first-class hosting provider, we want you to feel confident that your site will be able to deliver on all of your marketing goals – and we’re here to ensure that it does.


The bottom line is that choosing a big web hosting company has some significant disadvantages. In return for higher prices and less reliable service, you may be getting inferior customer service and care, as well.

A small web hosting company like Localnode will work with you to ensure that your website is available when you and your customers need it. To learn more about our first-class hosting services, please click here.