We do offer phones sales and billing support during from 9 AM to 5 PM Australian Eastern Standard Time.
We can offer level 1 technical support via phone. For higher levels of technical support no; for a variety of reasons, we prefer support requests to come through our trouble ticket reporting system.
Primarily, the reason we prefer this method for higher tiers of support is that it provides both you and us with an audit trail of communications - so all relevant and pertinent facts can be passed on to whoever may be working on fixing your problem.
Second, having this system allows us to focus on fixing problems brought to our attention in a timely manner.
Finally, having an audit trail in place provides us with a system that allows us to review the performance of our support team objectively.