Service Level Agreement

Service Level Agreement

Localnode SLA

To claim SLA credit that is due, the owner of the account must open a ticket in our support area within seven days of the alleged outage. You must include your service type, primary domain, and your contact information along with a full description of the service interruption including logs if possible.

The billing department will research the SLA claim, and credit will be issued appropriately.
SLA credits are issued as a credit towards the next billing cycle.
Please allow up to 2 weeks for the processing of the SLA claims

Uptime Guarantee

SLA Credit

99.9%

Guaranteed

99.8%

10%

99.7%

20%

99.6%

30%

99.5%

40%

99.4%

50%

99.3%

60%

99.2%

70%

Uptime Guarantee

SLA Credit

99.1%

80%

99.0%

90%

Less than 99.0%

100%