Localnode Solutions (collectively “Localnode,” “Localnode Solutions”, “our,” “we” or “us”) is proud to provide services that are easy to understand, and we strive for the same level of clarity in the policies that govern our service.
Data protection is of a particularly high priority for the management of Localnode Solutions. The use of the Internet pages of Localnode Solutions is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.
General Data Protection Regulation Information
On the 25th May 2018, these regulations will come into force. The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR) (2016/679), and in accordance with the country-specific data protection regulations applicable to Localnode Solutions. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like first to explain the terminology used.
In this data protection declaration, we use, among other things, the following terms:
- (A) Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
- (B) Data subject
The data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
- (C) Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
- (D) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
- (E) Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
- (F) The Controller or controllers responsible for the processing
- (G) The Controller or controllers responsible for the processing is the natural or legal person, public authority, agency or another body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
- (H) Processor
The processor is a natural or legal person, public authority, agency or another body which processes personal data on behalf of the controller.
- (I) Recipient
The recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
- (J) Third party
The third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
- (K) Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by clear affirmative action, signifies agreement to the processing of personal data relating to them.
In order to communicate with you and to provide our products and services and related support, it is necessary for Localnode Solutions to transfer your personal data outside of the areas we operate. In such case, the data controller for this data for EU residents is Localnode Solutions, having its Correspondence address:
Level 36, Governor Phillip Tower
1 Farrer Place
Sydney, New South Wales 2000
All questions or requests regarding the processing of data may be addressed to email@example.com
3. Collection of Personal Information
3.1 We collect information from you when you place an order for a Localnode Solutions product, fill out a form for pre/post sales assistance, or open a support ticket. Localnode Solutions is a domain registrar and web hosting service provider; we provide platforms for you to use such as email and web hosting. To fulfil requests for domain names, digital security certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and organisational details or other personal information.
3.2 Domain name specific data. As part of its duties as a domain name registrar, Localnode Solutions is required to provide certain information about customers who register domain names with Localnode Solutions to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.
3.3 The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names, known as WHOIS.
3.4 It is a condition of the purchase of a domain name from Localnode Solutions that the customer agrees to the transfer of their personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. Localnode Solutions can provide its customers with details of the relevant naming authority on request.
4. Use of Personal Information
4.1 Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
4.2 To process applications for Localnode Solutions products and services: your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
4.3 To improve customer service: your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
4.4 To send renewal notices: the email address you provide for order processing may be used to send you renewal notices for your services.
4.5 To send periodic emails: in addition, we may send you periodic company newsletters, service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
4.6 To tell you about our products and services: we may send you information about our products and services that may be of interest to you based on your use of other Localnode Solutions products and services.
5. Processing of Data and Consent
We will process your data for the purpose of performance of our contract with you or the legitimate interest of our business. In other cases, we will request your consent for the processing of the personal data you may submit. Your refusal to provide personal data to us for certain products and services may hinder us from fulfilling your order for those products or services. Also, if you deny or withdraw your consent to use personal data or opt out of receiving information about Localnode Solutions products and services this may result in you not being made aware of sales promotions, renewal notices, periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
We do not give your details away, tell other companies what you attempted to buy (or looked at) and we do not follow you around the internet with adverts!
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.
We do this to allow us to see trends on our website & products, but more importantly, so we can spot problems. We are always trying to improve this communication, and we will be updating this page when our audits are complete.
This website is not directed towards children, and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been collected, we will use all reasonable efforts to delete such information from our database.
8. Use of application logs for diagnostics or to gather statistical information
Our servers automatically record information (“Application Log Data”) created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. Except as stated in section 9 (Data Retention), we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.
9. Sharing of Information and Transfers of Data
9.1 We do not sell or trade your personal information to outside parties.
9.2 We may transfer your personal data to trusted third parties in order to serve purposes that are specified in section 4 above. In circumstances where data is shared with such third parties, they are required to agree to confidentiality terms. This prohibits such third parties from selling, trading, using, marketing or otherwise distributing Localnode Solutions customer data.
9.3 We may also release your information when we believe release is appropriate to comply with the law or protect our rights, property, or safety. It is our policy to notify customers of requests for their data from law enforcement unless we are prohibited from doing so by statute or court order. Law enforcement officials who believe that notification would jeopardise an investigation should obtain an appropriate court order or another process that specifically precludes member notification.
10. Data retention
10.1 The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 3 above or for a period specifically required by law or regulation that Localnode Solutions is obligated to follow.
10.2 Personal data used to fulfil verification of certain types of products such as SSL certificates and Domain names, and this data will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or electronic format.
10.3 Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.
10.4 After the retention period is over, Localnode Solutions securely disposes or anonymises your personal information to prevent loss, theft, misuse, or unauthorised access.
11. Opting out; withdrawing consent
11.1 If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribing instructions at the bottom of each email.
11.2 If Localnode Solutions is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.
12. Access to your personal data
12.1 You are responsible for providing Localnode Solutions with true, accurate, current and complete personal information. You are also responsible for maintaining and promptly updating the information to keep it true, accurate, current and complete. You have the right to access and modify your personal data stored on Localnode Solutions systems. You can request to access or modify your personal information by logging into our customer portal. We may require you to provide identification in order to verify the authenticity as the data subject.
12.2 If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future services.
13. How we protect your information
13.1 Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
13.2 After a transaction, your transaction‐related information will be kept on file to meet audit requirements and facilitate renewals.
13.3 Localnode Solutions uses a reputable third party to process credit card payments and needs to provide credit card numbers and to identify financial data directly to the third party credit card processor. Such information is shared securely.
Due to security concerns, we will not store your sensitive credit card information.
If you choose “Credit Card” method, we will only generate a token based on your credit card information and use it on each billing cycle to charge your card automatically.
14. Follow relevant laws
Localnode Solutions commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. Localnode Solutions operates within USA data protection laws as well as any applicable laws where our servers are located. Our commitment is to protect and maintain the privacy of our customers. Any information that we collect is done so while complying with the 1988 Privacy Act under Australian Law (where we are based) as well as USA data ordinance (2016/679).
15. Your rights in compliance with the European Union rules on privacy
You have the following rights established by law:
- You have the right to review your personal data that Localnode Solutions holds and check it for accuracy.
- You have the right to correct data in the case that errors may be found in our records.
- You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
- You have the right to obtain and reuse your personal data for your own purposes.
- You have the right to request that Localnode Solutions restrict the processing of your personal data under certain circumstances.
- You have the right to object to our processing of your personal data.
17. Contacting Us
Level 36, Governor Phillip Tower
1 Farrer Place
Sydney, New South Wales 2000