Localnode SLA
To claim SLA credit that is due, the owner of the account must open a ticket in our support area within seven days of the alleged outage. You must include your service type, primary domain, and your contact information along with a full description of the service interruption including logs if possible.
The billing department will research the SLA claim, and credit will be issued appropriately.
SLA credits are issued as a credit towards the next billing cycle.
Please allow up to 2 weeks for the processing of the SLA claims
Uptime Guarantee
99.9%
99.8%
99.7%
99.6%
99.5%
99.4%
99.3%
99.2%
SLA Credit
Guaranteed
10%
20%
30%
40%
50%
60%
70%
Uptime Guarantee
99.1%
99.0%
Less than 99.0%
SLA Credit
80%
90%
100%